You should know that what wakes me up at night, what gets me running fast in the morning, and, frankly, what prompts me to lose any semblance of my habitual reserve is the conviction that work doesn't have to be this grim. We can do better.

Gen Y is really quite distinct from Gen X; it's really self-involved and very narcissistic - their cameras are filled with pictures of themselves; Facebook, it's about me. It's a generation that's been pampered by their parents and their schools, given prizes for just taking part.

No idea will work if people don't trust your intentions toward them.

Clarity is the answer to anxiety. Effective leaders are clear.

Getting after this terrible, avoidable waste of human potentiality is what gets me out of bed every morning.

Don't waste time trying to put in what was left out. Try to draw out what was left in.

There has to be a way to redirect employee's driving ambition and to channel it more productively. There is. Create heroes in every role. Make every role, performed at excellence, a respected profession.