[For constructive conflict,] we have to resist the neurobiological drive which means that we really prefer people mostly like ourselves.
Margaret HeffernanThe biggest catastrophes that we've witnessed rarely come from information that is secret or hidden. It comes from information that is freely available and out there, but that we are willfully blind to.
Margaret HeffernanThe best remote companies I've seen do almost everything online, via email and telephone. But they also get together face to face on a regular basis.
Margaret Heffernan