Many CEOs and leaders think that silence is indeed golden, that consensus is bliss. It is - sometimes. But more often what it signifies is that there are no respected processes for surfacing concerns and dissent.

Companies don't have ideas; only people do. And what motivates people are the bonds and loyalty and trust they develop between each other. What matters is the mortar, not just the bricks.

In our house, mother’s day is every day. Father’s day, too. In our house, parents count. They do important work and that work matters. One day just doesn’t cut for us.

You cannot fix a problem that you refuse to acknowledge.

[For constructive conflict,] we have to resist the neurobiological drive which means that we really prefer people mostly like ourselves.

Bosses and leaders everywhere should cherish the people who bring them bad news, disappointing data or hard problems.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.