What do you want your business to do? Make money, of course. To pay for people and supplies, to be able to grow.
Margaret Heffernan[For constructive conflict,] we have to resist the neurobiological drive which means that we really prefer people mostly like ourselves.
Margaret HeffernanMany CEOs and leaders think that silence is indeed golden, that consensus is bliss. It is - sometimes. But more often what it signifies is that there are no respected processes for surfacing concerns and dissent.
Margaret Heffernan