We know - intellectually - that confronting an issue is the only way to resolve it. But any resolution will disrupt the status quo. Given the choice between conflict and change on the one hand, and inertia on the other, the ostrich position can seem very attractive.

We treasure what we can measure.

The cell phone has become the adult's transitional object, replacing the toddler's teddy bear for comfort and a sense of belonging.

As long as it (an issue) remains invisible, it is guaranteed to remain insoluble.

Most executives I know are so action-oriented, or action-addicted, that time for reflection is the first casualty of their success.

All businesses and jobs depend on a vast number of people, often unnoticed and unthanked, without which nothing really gets done. They are all human and deserve respect and gratitude.

One of the sad truths about leadership is that, the higher up the ladder you travel, the less you know.