We know - intellectually - that confronting an issue is the only way to resolve it. But any resolution will disrupt the status quo. Given the choice between conflict and change on the one hand, and inertia on the other, the ostrich position can seem very attractive.

Bosses and leaders everywhere should cherish the people who bring them bad news, disappointing data or hard problems.

As a mother, I work hard every day and I expect that work to be recognized and appreciated. Because I work for and with human beings, sometimes they're grateful and sometimes they aren't.

A thinking partner who isn't an echo chamber... How many of us dare to have such collaborators?

As long as it (an issue) remains invisible, it is guaranteed to remain insoluble.

Noise is a buffer, more effective than cubicles or booth walls.

We have to see conflict as thinking and then get really good at it.