Most people have their best ideas when they take their minds away from problems they're trying to solve.

One of the sad truths about leadership is that, the higher up the ladder you travel, the less you know.

Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy.

Most people have their best ideas when they take their minds away from problems they're trying to solve.

I regularly take my entrepreneurship students out walking because I want to get them in the habit of noticing and thinking about what they notice. They have to leave their phones behind to learn the basic lesson: Be where you are.

I don't think you ever know anyone until you see them in action.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.