I don't think you ever know anyone until you see them in action.

Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy.

When we care about people, we care less about money, and when we care about money, we care less about people.

In business, staying focused requires that you turn most opportunities down.

Companies don't have ideas. Only people do. And what motivates people are the bonds of loyalty and trust they develop around each other.

I hate people walking down the street listening to the soundtrack of their lives which responds to them but not their setting. I hate the overspill of sound which metro and subway riders are oblivious to because they notice no one and nothing around them.

The healthiest companies are always characterized by organic talent development.