I don't think you ever know anyone until you see them in action.

Most people have their best ideas when they take their minds away from problems they're trying to solve.

Most executives I know are so action-oriented, or action-addicted, that time for reflection is the first casualty of their success.

Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy.

There is no more powerful weapon for change than honesty.

Business is not a science; it is not susceptible to experiments that can be controlled and replicated. Everything in business is too unpredictable for that - every business, employee, product, market is different and keeps changing.

Once you have power, you are inevitably surrounded by people who have their own agendas and will tell you whatever advances them.