[For constructive conflict,] we have to resist the neurobiological drive which means that we really prefer people mostly like ourselves.

Noise is a buffer, more effective than cubicles or booth walls.

The biggest catastrophes that we've witnessed rarely come from information that is secret or hidden. It comes from information that is freely available and out there, but that we are willfully blind to.

Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or corrupt co-workers. There is no safe way to do so and no process that promises redress.

Everyone I know feels harassed by email which has invaded their waking and sleeping hours.

Certainty is no guarantor of correctness.

Bosses and leaders everywhere should cherish the people who bring them bad news, disappointing data or hard problems.