[For constructive conflict,] we have to resist the neurobiological drive which means that we really prefer people mostly like ourselves.

The cell phone has become the adult's transitional object, replacing the toddler's teddy bear for comfort and a sense of belonging.

Noise is a buffer, more effective than cubicles or booth walls.

The best remote companies I've seen do almost everything online, via email and telephone. But they also get together face to face on a regular basis.

British innovation in design, in the creative arts, in engineering and manufacturing is world class.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

All businesses and jobs depend on a vast number of people, often unnoticed and unthanked, without which nothing really gets done. They are all human and deserve respect and gratitude.