We treasure what we can measure.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

British innovation in design, in the creative arts, in engineering and manufacturing is world class.

As long as it (an issue) remains invisible, it is guaranteed to remain insoluble.

The best remote companies I've seen do almost everything online, via email and telephone. But they also get together face to face on a regular basis.

Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or corrupt co-workers. There is no safe way to do so and no process that promises redress.

Openness isn't the end. It's the beginning.