We treasure what we can measure.

Everyone I know feels harassed by email which has invaded their waking and sleeping hours.

As long as it (an issue) remains invisible, it is guaranteed to remain insoluble.

Big data will never give you big ideas... Big data doesn't facilitate big leaps of the imagination. It will never conjure up a PC revolution or any kind of paradigm shift. And while it might tell you what to aim for, it can't tell you how to get there

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or corrupt co-workers. There is no safe way to do so and no process that promises redress.

We treasure what we can measure.