We treasure what we can measure.

Every organization has issues and concerns which are known about by many people who choose to remain silent.

If you have never failed at anything, then you haven't been trying hard enough, aren't very imaginative, or have had such extraordinarily good luck that you have come to believe you are invincible.

Huge open source organizations like Red Hat and Mozilla manage the collaboration of hundreds of people who don't know one another and have spent no time hanging around the water cooler.

As long as they are well-intentioned, mistakes are not a matter for shame but for learning

Noise is a buffer, more effective than cubicles or booth walls.

We have to see conflict as thinking and then get really good at it.