Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

The cell phone has become the adult's transitional object, replacing the toddler's teddy bear for comfort and a sense of belonging.

As long as they are well-intentioned, mistakes are not a matter for shame but for learning

I don't think a true company - one that builds sustainable value - can ever only exist online or remotely.

I regularly take my entrepreneurship students out walking because I want to get them in the habit of noticing and thinking about what they notice. They have to leave their phones behind to learn the basic lesson: Be where you are.

Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy.

If the company depends entirely on you - your creativity, ingenuity, inspiration, salesmanship or charisma - nobody will want to buy it. The risk and the dependency are too great.