Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

What do you want your business to do? Make money, of course. To pay for people and supplies, to be able to grow.

A thinking partner who isn't an echo chamber... How many of us dare to have such collaborators?

Companies don't have ideas; only people do. And what motivates people are the bonds and loyalty and trust they develop between each other. What matters is the mortar, not just the bricks.

It is nobody's right to be waited on and nobody's fate to do the waiting.

The best remote companies I've seen do almost everything online, via email and telephone. But they also get together face to face on a regular basis.

Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or corrupt co-workers. There is no safe way to do so and no process that promises redress.