Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

Once you have power, you are inevitably surrounded by people who have their own agendas and will tell you whatever advances them.

Business is not a science; it is not susceptible to experiments that can be controlled and replicated. Everything in business is too unpredictable for that - every business, employee, product, market is different and keeps changing.

Companies don't have ideas; only people do. And what motivates people are the bonds and loyalty and trust they develop between each other. What matters is the mortar, not just the bricks.

I don't think a true company - one that builds sustainable value - can ever only exist online or remotely.

As a mother, I work hard every day and I expect that work to be recognized and appreciated. Because I work for and with human beings, sometimes they're grateful and sometimes they aren't.

The truth won't set us free until we develop the skills and the habit and the talent and the moral courage to use it.