Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

When we care about people, we care less about money, and when we care about money, we care less about people.

What do you want your business to do? Make money, of course. To pay for people and supplies, to be able to grow.

Many CEOs and leaders think that silence is indeed golden, that consensus is bliss. It is - sometimes. But more often what it signifies is that there are no respected processes for surfacing concerns and dissent.

If we aren't going to be afraid of conflict, we have to see it as thinking.

It is nobody's right to be waited on and nobody's fate to do the waiting.

For good ideas and true innovation, you need human interaction, conflict, argument, debate.