I don't think a true company - one that builds sustainable value - can ever only exist online or remotely.

I hate people walking down the street listening to the soundtrack of their lives which responds to them but not their setting. I hate the overspill of sound which metro and subway riders are oblivious to because they notice no one and nothing around them.

Every organization has issues and concerns which are known about by many people who choose to remain silent.

I don't think you ever know anyone until you see them in action.

You cannot fix a problem that you refuse to acknowledge.

[For constructive conflict,] we have to resist the neurobiological drive which means that we really prefer people mostly like ourselves.

We have to see conflict as thinking and then get really good at it.