If we aren't going to be afraid of conflict, we have to see it as thinking.

What do you want your business to do? Make money, of course. To pay for people and supplies, to be able to grow.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

When we confront facts and fears, we achieve real power and unleash our capacity for change.

Openness isn't the end. It's the beginning.

Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy.

British innovation in design, in the creative arts, in engineering and manufacturing is world class.