If we aren't going to be afraid of conflict, we have to see it as thinking.

Building businesses takes tremendous stamina, and success isn't achieved without it.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

When we care about people, we care less about money, and when we care about money, we care less about people.

Words are how people think. When you misuse words, you diminish your ability to think clearly and truthfully.

When we confront facts and fears, we achieve real power and unleash our capacity for change.

Companies don't have ideas; only people do. And what motivates people are the bonds and loyalty and trust they develop between each other. What matters is the mortar, not just the bricks.