You cannot fix a problem that you refuse to acknowledge.

British innovation in design, in the creative arts, in engineering and manufacturing is world class.

Most people have their best ideas when they take their minds away from problems they're trying to solve.

A fantastic model of collaboration: thinking partners who aren't echo chambers.

If you have never failed at anything, then you haven't been trying hard enough, aren't very imaginative, or have had such extraordinarily good luck that you have come to believe you are invincible.

I don't think a true company - one that builds sustainable value - can ever only exist online or remotely.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.