Once you have access to key people in an organization, if you go into a meeting with enemy images of those people - then you are not going to connect.

When you are in a jackal environment, never give them the power to submit or rebel. We want to teach this to children very early: Never lose track that you are always free to choose. Don't allow institutions to determine what you do.

The more we empathize with the other party, the safer we feel.

Classifying and judging people promotes violence.

You don't have to be brilliant. It's enough to become progressively less stupid.

When people hear needs, it provokes compassion. When people hear diagnoses, it provokes defensiveness and attack.

With every choice you make, be conscious of what need it serves.