Once you have access to key people in an organization, if you go into a meeting with enemy images of those people - then you are not going to connect.

Anger, depression, guilt, and shame are the product of the thinking that is at the base of violence on our planet.

Instead of playing the game "Making Life Wonderful", we often play the game called "Who's Right". Do you know that game? It's a game where everybody loses.

Every criticism, judgment, diagnosis, and expression of anger is the tragic expression of an unmet need.

When you ride the wave, the thrill is so exhilarating that you forget everything else. You live in the moment where nothing else matters, so intent on riding the wave perfectly that you and the wave become one. Pain and worry disappear, replaced by euphoria, akin to flow. Similarly, when giving empathy, you want to strive for this kind of total presence for the person you are listening to.

We do not look for compromise; rather, we seek to resolve the conflict to everyone's complete satisfaction.

Blaming and punishing others are superficial expressions of anger.