Once you have access to key people in an organization, if you go into a meeting with enemy images of those people - then you are not going to connect.

NVC is founded on language and communication skills that strengthen our ability to remain human, even under trying conditions.

The key to fostering connection in the face of a 'no' is always hearing 'yes' to something else.

In nonviolent communication, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests. Then we may wish to reflect back, paraphrasing what we have understood. We stay with empathy, allowing others the opportunity to fully express themselves before we turn our attention to solutions or requests for relief.

Every time I mess up is a chance to practice.

Fix-it jackals can't wait to fix it, because they don't know how to enjoy pain. And until you learn how to enjoy pain, you can't enjoy intimacy.

Conflicts, even of long standing duration, can be resolved if we can just keep the flow of communication going in which people come out of their heads and stop criticizing and analyzing each other, and instead get in touch with their needs, and hear the needs of others, and realize the interdependence that we all have in relation to each other. We can't win at somebody else's expense. We can only fully be satisfied when the other person's needs are fulfilled as well as our own.