Analyses of others are actually expressions of our own needs and values

The number one rule of our training is empathy before education.

To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.

Empathize with silence by listening for the feelings and needs behind it.

To be able to hear our own feelings and needs and to empathize with them can free us from depression.

This language is from the head. It is a way of mentally classifying people into varying shades of good and bad, right and wrong. Ultimately, it provokes defensiveness, resistance, and counterattack. It is a language of demands.

If we become skilled in giving ourselves empathy, we often experience in just a few seconds a natural release of energy which then enables us to be present with the other person. If this fails to happen, however, we have a couple of other choices.