The more we empathize with the other party, the safer we feel.

Social change involves helping people see new options for making life wonderful that are less costly to get needs met.

You don't have to be brilliant. It's enough to become progressively less stupid.

When you ride the wave, the thrill is so exhilarating that you forget everything else. You live in the moment where nothing else matters, so intent on riding the wave perfectly that you and the wave become one. Pain and worry disappear, replaced by euphoria, akin to flow. Similarly, when giving empathy, you want to strive for this kind of total presence for the person you are listening to.

A difficult message to hear is an opportunity to enrich someone's life.

Empathy before education.

Every criticism, judgment, diagnosis, and expression of anger is the tragic expression of an unmet need.