The more we empathize with the other party, the safer we feel.

Understanding the other persons' needs does not mean you have to give up on your own needs.

When I am angry I have a judgment and an unmet need.

Have you ever been surfing? Imagine you're on your surfboard now, waiting for the big one to come. Get ready to get carried with that energy. Now, here it comes. That's empathy. No words - just being with that energy. When I connect with what's alive in another person, I have feelings similar to when I'm surfing.

Fear of punishment diminishes self-esteem and goodwill.

With empathy we don't direct, we follow. Don't just do something, be there.

Two things distinguish nonviolent actions from violent actions. First, you don't see an enemy and second, your intention is not to make the other side suffer.