It's never what people do that makes us angry; it's what we tell ourselves about what they did.

Anger can be a wonderful wake up call to help you understand what you need and what you value.

To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.

With every choice you make, be conscious of what need it serves.

Upset? Ask yourself what this person does that is a trigger for judging them?

When we are depressed, our thinking blocks us from being aware of our needs, and then being able to take action to meet our needs.

The best way I can get understanding from another person is to give this person the understanding, too. If I want them to hear my needs and feelings, I first need to empathize.