It's never what people do that makes us angry; it's what we tell ourselves about what they did.

I recommend allowing others the opportunity to fully express themselves before turning our attention to solutions or requests for relief. When we proceed too quickly to what people might be requesting, we may not convey our genuine interest in their feelings and needs; instead, they may get the impression that we're in a hurry to either be free of them or to fix their problem. Furthermore, an initial message is often like the tip of an iceberg; it may be followed by yet unexpressed, but related - and often more powerful - feelings.

There are the two main reasons we don't get our needs met. First, we don't know how to express our needs to begin with and second if we do, we forget to put a clear request after it, or we use vague words like appreciate, listen, recognize, know, be real, and stuff like that.

As soon as you say, "are you feeling X because I ..." Then the Jackal starts to salivate because he can educate the person that he's the cause of his pain.

All moralistic judgments, whether positive or negative, are tragic expressions of unmet needs.

I find that my cultural conditioning leads me to focus attention on places where I am unlikely to get what I want. I developed NVC as a way to train my attention-to shine the light of consciousness-on places that have the potential to yield what I am seeking.

As radical as it may seem, it is possible to do things only out of play. I believe that to the degree that we engage moment by moment in the playfulness of enriching life- motivated solely by the desire for its enrichment- to that degree are we being compassionate with ourselves.