If we wish to express anger fully, the first step is to divorce the other person from any responsibility for our anger.

Nonviolent Communication shows us a way of being very honest, but without any criticism, without any insults, without any put-downs, without any intellectual diagnosis implying wrongness.

In a Giraffe institution, the head nurse job would be to serve the nurses, not to control them. Teachers are there to serve the students, not control them.

What all the basic religions are saying is this: Don't do anything that isn't play.

With empathy, I'm fully with them, not full of them — that's sympathy.

Conventional compliments often take the form of judgments however positive, and are sometimes offered to manipulate the behavior of others. NVC encourages the expression of appreciation solely for celebration.

Any time you throw pain at a Jackal without a clear present request, within a millisecond he'll jump in.