With empathy we don't direct, we follow. Don't just do something, be there.

People don't make us angry, how we think makes us angry.

Often, instead of offering empathy, we have a strong urge to give advice or reassurance and to explain our own position or feeling.

The only time a message (label) can scare us is if we think there is such a thing, and that such a thing is a disgrace.

The first step in healing is to put the focus on what's alive now, not what happened in the past.

I wouldn't expect someone who's been injured to hear my side until they felt that I had fully understood the depth of their pain.

We need empathy to give empathy.