With empathy we don't direct, we follow. Don't just do something, be there.

NVC is founded on language and communication skills that strengthen our ability to remain human, even under trying conditions.

In NVC, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests.

Empathy is a respectful understanding of what others are experiencing.

When we understand the needs that motivate our own and others behavior, we have no enemies.

The only time a message (label) can scare us is if we think there is such a thing, and that such a thing is a disgrace.

We want people to change because they see better ways of meeting their needs at less cost, not because of fear that we're going to punish them, or 'guilt' them if they don't. This applies to ourselves as well.