When people hear needs, it provokes compassion.

Imagine connecting with the human spirit in each person in any situation at any time. Imagine interacting with others in a way that allows everyone's need to be equally valued. Imagine creating organizations and life-serving systems responsive to our needs and the needs of our environment.

To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.

Please do as I requested, only if you can do so with the joy of a little child feeding a hungry duck. Please do not do as I request if there is any taint of fear of punishment if you don't. Please do not do as I request to buy my love, that, is hoping that I will love you more if you do. Please do not do as I request if you will feel guilty if you don't. Please do not do as I request if you will feel shameful. And certainly do not do as I request out of any sense of duty or obligation.

When it comes to giving advice, never do so unless you've first received a request in writing, signed by a lawyer.

When we hear the other person's feelings and needs, we recognize our common humanity.

Be very slow to go into looking for solutions.