Instead of playing the game "Making Life Wonderful", we often play the game called "Who's Right". Do you know that game? It's a game where everybody loses.

The intention behind the protective use of force is to prevent injury, never to punish or to cause individuals to suffer, repent or change.

Postpone result/solution thinking until later; it's through connection that solutions materialize - empathy before education.

I never have to worry about another person's response, only how I react to what they say.

When we understand the needs that motivate our own and others behavior, we have no enemies.

Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.

By maintaining our attention on what's going on within others, we offer them a chance to fully explore and express their interior selves. We would stem this flow if we were to shift attention too quickly either to their request or to our own desire to express ourselves.