At the core of all anger is a need that is not being fulfilled.

If people just asked: "Here are the needs of both sides, here are the resources. What can be done to meet these needs?" the conflict would be easy to resolve.

Instead of playing the game "Making Life Wonderful", we often play the game called "Who's Right". Do you know that game? It's a game where everybody loses.

What bores the listener bores the speaker too.

Empathy before education.

We are compassionate with ourselves when we are able to embrace all parts of ourselves and recognize the needs and values expressed by each part.

Focusing on the unmet need (not the judgment) is more likely to get the need met.