In these long-standing conflicts, I find that most cases it gets resolved in about twenty minutes after each side can tell me the needs of the other.

Empathy is a respectful understanding of what others are experiencing. Instead of offering empathy, we often have a strong urge to give advice or reassurance and to explain our own position or feeling. Empathy, however, calls upon us to empty our mind and listen to others with our whole being.

Upset? Ask yourself what this person does that is a trigger for judging them?

When it comes to giving advice, never do so unless you've first received a request in writing, signed by a lawyer.

The more we talk about the past, the less we heal from it.

Getting in touch with unmet needs is important to the healing process.

NVC requires us to be continually conscious of the beauty within ourselves and other people.