People have been trained to criticize, insult, and otherwise communicate in ways that create distance among people.

Needs are never conflicting. When we say that, we are only saying that at the moment we aren't seeing how both needs can be met. That leaves an opening. When you think in the way I'm suggesting, you'll often find a way to get most needs met simultaneously.

A need is life seeking expression within us.

When we focus on clarifying what is being observed, felt, and needed rather than on diagnosing and judging, we discover the depth of our own compassion.

The key to fostering connection in the face of a 'no' is always hearing 'yes' to something else.

In NVC, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests.

Thinking based on who deserves what blocks compassionate communication.