The number one reason that we don't get our needs met, we don't express them. We express judgments. If we do express needs, the number two reasons we don't our needs met, we don't make clear requests.
Empathy before education.
A difficult message to hear is an opportunity to enrich someone's life.
We are responsible for what we hear other people say and for how we act.
Needs are the expression of life through us.
Our ability to offer empathy can allow us to stay vulnerable, defuse potential violence, help us hear the word 'no' without taking it as a rejection, revive lifeless conversation, and even hear the feelings and needs expressed through silence.