Never connect yourself with the other person's pain. Just hear their need. Leave yourself out of the other person's feelings and needs.
Marshall B. RosenbergNot getting our needs fulfilled is painful - but it's a sweet pain, not suffering, which is what comes from life-alienated thinking and interpretation.
Marshall B. RosenbergTo practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.
Marshall B. Rosenberg