When we understand the needs that motivate our own and others behavior, we have no enemies.

People heal from their pain when they have an authentic connection with another human being.

If we wish to express anger fully, the first step is to divorce the other person from any responsibility for our anger.

In empathy, you don't speak at all. You speak with the eyes. You speak with your body. If you say any words at all, it's because you are not sure you are with the person. So you may say some words. But the words are not empathy. Empathy is when the other person feels the connection with what's alive in you.

Plans to exact retribution are never going to make us safer.

In NVC, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests.

It may be most difficult to empathize with those we are closest to.