When we understand the needs that motivate our own and others behavior, we have no enemies.

Staying with empathy we allow speakers to touch deeper levels of themselves.

All human actions are an attempt to meet needs.

Power-Over leads to punishment and violence. Power-With leads to compassion and understanding, and to learning motivated by reverence for life rather than fear, guilt, shame, or anger.

I never have to worry about another person's response, only how I react to what they say.

In these long-standing conflicts, I find that most cases it gets resolved in about twenty minutes after each side can tell me the needs of the other.

Every message, regardless of form or content, is an expression of a need.