When we understand the needs that motivate our own and others behavior, we have no enemies.

Anger tells us we've disconnected from life. The purpose in anger is to use it to come back to life.

When we understand the needs that motivate our own and others behavior, we have no enemies.

My anger tells me firstly that there's a need of mine that's not getting met.

People do not hear our pain when they believe they are at fault.

You're going to lose it when you follow the world "feel" with the words "because I think". Any time you are thinking, your chance of getting what you need is greatly decreased, especially when you follow the word "think" with the word "you". I predict you won't only not get heard, but I predict a defensive aggressive reaction.

I'm going to show you a technology today which takes insults and criticisms out of the airwaves. (Marshall puts on giraffe ears) With this technology, it will be impossible for you to hear criticisms, harsh remarks, or insults. All you can hear is what all people are ever saying, "please" and "thank you". What used to sound like criticism, judgment, or blame, you will see, are really tragic, suicidal expressions of "please".