If we want to be compassionate we must be conscious of the words we use. We must both speak and listen from the heart.

Enemy images are the main reason conflicts don't get resolved.

Understanding and connection can transcend conflict.

The objective of Nonviolent Communication is not to change people and their behavior in order to get our way: it is to establish relationships based on honesty and empathy, which will eventually fulfill everyone's needs.

I never have to worry about another person's response, only how I react to what they say.

The Indian philosopher J. Krishnamurti once remarked that observing without evaluating is the highest form of human intelligence. When I first read this statement, the thought, 'What nonsense!' shot through my mind before I realized that I had just made an evaluation.

Some people use NVC to respond compassionately to themselves, some to create greater depth in their personal relationships, and still others to build effective relationships at work or in the political arena. Worldwide, NVC is used to mediate disputes and conflicts at all levels.