If we want to be compassionate we must be conscious of the words we use. We must both speak and listen from the heart.

In empathy, you don't speak at all. You speak with the eyes. You speak with your body. If you say any words at all, it's because you are not sure you are with the person. So you may say some words. But the words are not empathy. Empathy is when the other person feels the connection with what's alive in you.

Don't hate the circumstance, you may miss the blessing

When we understand the needs that motivate our own and others behavior, we have no enemies.

Praise and reward create a system of extrinsic motivations for behavior. Children (and adults) end up taking action in order to receive the praise or rewards.

Understanding the other persons' needs does not mean you have to give up on your own needs.

Every message, regardless of form or content, is an expression of a need.