Remember that whatever anyone does, it is an effort to meet a need.

We can't win at somebody else's expense. We can only fully be satisfied when the other person's needs are fulfilled as well as our own.

As we learn to speak from the heart we are changing the habits of a lifetime.

Anger can be a wonderful wake up call to help you understand what you need and what you value.

Time and again, people transcend the paralyzing effects of psychological pain when they have sufficient contact with someone who can hear them empathically.

Getting in touch with unmet needs is important to the healing process.

Praise and reward create a system of extrinsic motivations for behavior. Children (and adults) end up taking action in order to receive the praise or rewards.