Everything we do is in service of our needs. When this one concept is applied to our view of others, we'll see that we have no real enemies, that what others do to us is the best possible thing they know to do to get their needs met.

The key to fostering connection in the face of a 'no' is always hearing 'yes' to something else.

Never hear what somebody thinks about you, you'll live longer. Hear that they're in pain. Don't hear their analysis.

We give empathy to others for our own benefit.

My need is for safety, fun and to have distribution of resources, a sustainable life on the planet. NVC is a strategy that serves me to meet these needs.

Whether I praise or criticize someone's action, I imply that I am their judge, that I'm engaged in rating them or what they have done.

How I choose to look at any situation will greatly affect whether I have the power to change it or make matters worse.