Everything we do is in service of our needs. When this one concept is applied to our view of others, we'll see that we have no real enemies, that what others do to us is the best possible thing they know to do to get their needs met.

People do not hear our pain when they believe they are at fault.

Empathizing with someone's 'no' protects us from taking it personally.

If people just asked: "Here are the needs of both sides, here are the resources. What can be done to meet these needs?" the conflict would be easy to resolve.

NVC is a reminder; to focus our attention where we are most likely to get our needs met.

Understanding the other persons' needs does not mean you have to give up on your own needs.

Some people use NVC to respond compassionately to themselves, some to create greater depth in their personal relationships, and still others to build effective relationships at work or in the political arena. Worldwide, NVC is used to mediate disputes and conflicts at all levels.