Upset? Ask yourself what this person does that is a trigger for judging them?
When people hear needs, it provokes compassion.
Empathize with silence by listening for the feelings and needs behind it.
When our communication supports compassionate giving and receiving, happiness replaces violence and grieving.
What bores the listener bores the speaker too.
Never question the beauty of what you are saying because someone reacts with pain, judgment, criticism. It just means they have not heard you.