We do not look for compromise; rather, we seek to resolve the conflict to everyone's complete satisfaction.

The cause of anger lies in our thinking - in thoughts of blame and judgment.

This language is from the head. It is a way of mentally classifying people into varying shades of good and bad, right and wrong. Ultimately, it provokes defensiveness, resistance, and counterattack. It is a language of demands.

People heal from their pain when they have an authentic connection with another human being.

To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.

Understanding the other persons' needs does not mean you have to give up on your own needs.

The most important use of NVC may be in developing self-compassion.