The intention behind the protective use of force is to prevent injury, never to punish or to cause individuals to suffer, repent or change.

Anger, depression, guilt, and shame are the product of the thinking that is at the base of violence on our planet.

The number one rule of our training is empathy before education.

Natural Giving: Anything we do in life which is not out of that energy, we pay for and everybody else pays for. Anything we do to avoid punishment, everybody pays for. Everything we do for a reward, everybody pays for. Everything we do to make people like us, everybody pays for. Everything we do out of guilt, shame, duty, or obligation, everybody pays for.

Criticism, analysis, and insults are tragic expressions of unmet needs.

Clinical training in psychoanalysis has a deficit. It teaches how to sit and think about what a person is saying and how to interpret it intellectually, but not how to be fully present to this person.

NVC can be effectively applied at all levels of communication and in diverse situations: intimate relationships, families, schools, organizations and institutions, therapy and counseling, diplomatic and business negotiations, disputes and conflicts of any nature.