NVC gives us tools and understanding to create a more peaceful state of mind.

By maintaining our attention on what's going on within others, we offer them a chance to fully explore and express their interior selves. We would stem this flow if we were to shift attention too quickly either to their request or to our own desire to express ourselves.

Never hear what somebody thinks about you, you'll live longer. Hear that they're in pain. Don't hear their analysis.

Anger tells us we've disconnected from life. The purpose in anger is to use it to come back to life.

Don't hate the circumstance, you may miss the blessing

When we express our needs indirectly through the use of evaluations, interpretations, and images, others are likely to hear criticism. When people hear anything that sounds like criticism, they tend to invest their energy in self-defense or counterattack. It's important that when we address somebody that we're clear what we want back.

Empathy before education.