When people hear needs, it provokes compassion. When people hear diagnoses, it provokes defensiveness and attack.
Marshall B. RosenbergIf the other persons behavior is not in harmony with my own needs, the more I empathize with them and their needs, the more likely I am to get me own needs met.
Marshall B. RosenbergHave you ever been surfing? Imagine you're on your surfboard now, waiting for the big one to come. Get ready to get carried with that energy. Now, here it comes. That's empathy. No words - just being with that energy. When I connect with what's alive in another person, I have feelings similar to when I'm surfing.
Marshall B. Rosenberg