By maintaining our attention on what's going on within others, we offer them a chance to fully explore and express their interior selves. We would stem this flow if we were to shift attention too quickly either to their request or to our own desire to express ourselves.
Marshall B. RosenbergI think that there is a problem with rewards and consequences because in the long run, they rarely work in the ways we hope. In fact, they are likely to backfire.
Marshall B. RosenbergIt's never what people do that makes us angry; it's what we tell ourselves about what they did.
Marshall B. Rosenberg