NVC suggests behind every action, however ineffective, tragic, violent, or abhorrent to us, is an attempt to meet a need.

To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.

Time and again, people transcend the paralyzing effects of psychological pain when they have sufficient contact with someone who can hear them empathically.

Have you ever been surfing? Imagine you're on your surfboard now, waiting for the big one to come. Get ready to get carried with that energy. Now, here it comes. That's empathy. No words - just being with that energy. When I connect with what's alive in another person, I have feelings similar to when I'm surfing.

We can never make anyone do anything against their will without enormous consequences.

I don't think you can have an authentic connection when one person is diagnosing the other.

It's really a spiritual practice that I am trying to show as a way of life.