In NVC, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests.

The cause of anger lies in our thinking - in thoughts of blame and judgment.

To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.

As soon as you say, "are you feeling X because I ..." Then the Jackal starts to salivate because he can educate the person that he's the cause of his pain.

When we express our needs indirectly through the use of evaluations, interpretations, and images, others are likely to hear criticism. When people hear anything that sounds like criticism, they tend to invest their energy in self-defense or counterattack. It's important that when we address somebody that we're clear what we want back.

At the core of all anger is a need that is not being fulfilled.

Always listen to what people need rather than what they are thinking about us.