Never hear what somebody thinks about you, you'll live longer. Hear that they're in pain. Don't hear their analysis.

In a Giraffe institution, the head nurse job would be to serve the nurses, not to control them. Teachers are there to serve the students, not control them.

Miracles can happen when we can keep our consciousness away from analyzing and classifying one another.

When I am angry I have a judgment and an unmet need.

If we ask two questions, we will see that punishment never works. First: What do we want the other person to do? Second: What do we want the other person's reasons to be for doing as we request?

Avoid 'shoulding' on others and yourself!

Self-empathy in NVC means checking in with your own feelings and needs.