All human actions are an attempt to meet needs.

Enemy images are the main reason conflicts don't get resolved.

Empathize with silence by listening for the feelings and needs behind it.

The key to fostering connection in the face of a 'no' is always hearing 'yes' to something else.

If we want to be compassionate we must be conscious of the words we use. We must both speak and listen from the heart.

Everything we do is in service of our needs. When this one concept is applied to our view of others, we'll see that we have no real enemies, that what others do to us is the best possible thing they know to do to get their needs met.

Violence in any form is a tragic expression of our unmet needs.