All human actions are an attempt to meet needs.

People have been trained to criticize, insult, and otherwise communicate in ways that create distance among people.

Understanding and connection can transcend conflict.

We know the speaker has received adequate empathy when a. we sense a release of tension, or b. the flow of words comes to a halt.

All moralistic judgments, whether positive or negative, are tragic expressions of unmet needs.

Every message, regardless of form or content, is an expression of a need.

All people ever say is: THANK YOU (a celebration of life) and PLEASE (an opportunity to make life more wonderful).