In a Giraffe institution, the head nurse job would be to serve the nurses, not to control them. Teachers are there to serve the students, not control them.

NVC gives us tools and understanding to create a more peaceful state of mind.

It's never what people do that makes us angry; it's what we tell ourselves about what they did.

I wouldn't expect someone who's been injured to hear my side until they felt that I had fully understood the depth of their pain.

When we express our needs indirectly through the use of evaluations, interpretations, and images, others are likely to hear criticism. When people hear anything that sounds like criticism, they tend to invest their energy in self-defense or counterattack. It's important that when we address somebody that we're clear what we want back.

NVC helps us connect with each other and ourselves in a way that allows our natural compassion to flourish.

The more we talk about the past, the less we heal from it.