In a Giraffe institution, the head nurse job would be to serve the nurses, not to control them. Teachers are there to serve the students, not control them.

If we ask two questions, we will see that punishment never works. First: What do we want the other person to do? Second: What do we want the other person's reasons to be for doing as we request?

Empathize with silence by listening for the feelings and needs behind it.

I wouldn't expect someone who's been injured to hear my side until they felt that I had fully understood the depth of their pain.

You can't make your kids do anything. All you can do is make them wish they had. And then, they will make you wish you hadn't made them wish they had.

Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.

The intention behind the protective use of force is to prevent injury, never to punish or to cause individuals to suffer, repent or change.