Regardless of our many differences, we all have the same needs. What differs is the strategy for fulfilling these needs.
Marshall B. RosenbergThis language is from the head. It is a way of mentally classifying people into varying shades of good and bad, right and wrong. Ultimately, it provokes defensiveness, resistance, and counterattack. It is a language of demands.
Marshall B. RosenbergEvery criticism, judgment, diagnosis, and expression of anger is the tragic expression of an unmet need.
Marshall B. RosenbergIn nonviolent communication, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests. Then we may wish to reflect back, paraphrasing what we have understood. We stay with empathy, allowing others the opportunity to fully express themselves before we turn our attention to solutions or requests for relief.
Marshall B. Rosenberg