Unless we as social change agents come from a certain spirituality, we're likely to create more harm than good.

When we listen for feelings and needs - we can see that people who seem like monsters are simply human beings whose language and behavior sometimes keep us from seeing their humanness.

Behind intimidating messages are simply people appealing to us to meet their needs.

Regardless of our many differences, we all have the same needs. What differs is the strategy for fulfilling these needs.

Enemy images are the main reason conflicts don't get resolved.

Use the words "I feel because I" to remind us that what we feel it isn't because of what the other person did, but because of a choice I've made.

Postpone result/solution thinking until later; it's through connection that solutions materialize - empathy before education.