I wouldn't expect someone who's been injured to hear my side until they felt that I had fully understood the depth of their pain.

Be very slow to go into looking for solutions.

NVC is interested in learning that is motivated by reverence for life, by a desire to learn skills, to contribute better to our own well-being and the well-being of others.

Please do as I requested, only if you can do so with the joy of a little child feeding a hungry duck. Please do not do as I request if there is any taint of fear of punishment if you don't. Please do not do as I request to buy my love, that, is hoping that I will love you more if you do. Please do not do as I request if you will feel guilty if you don't. Please do not do as I request if you will feel shameful. And certainly do not do as I request out of any sense of duty or obligation.

Expressing our vulnerability can help resolve conflicts.

When our communication supports compassionate giving and receiving, happiness replaces violence and grieving.

Empathy is a respectful understanding of what others are experiencing.