I wouldn't expect someone who's been injured to hear my side until they felt that I had fully understood the depth of their pain.

Whether I praise or criticize someone's action, I imply that I am their judge, that I'm engaged in rating them or what they have done.

We need empathy to give empathy.

In empathy, you don't speak at all. You speak with the eyes. You speak with your body. If you say any words at all, it's because you are not sure you are with the person. So you may say some words. But the words are not empathy. Empathy is when the other person feels the connection with what's alive in you.

Anger, depression, guilt, and shame are the product of the thinking that is at the base of violence on our planet.

When our communication supports compassionate giving and receiving, happiness replaces violence and grieving.

The first step in healing is to put the focus on what's alive now, not what happened in the past.