Once you can clearly describe what you are reacting to, free of your interpretation or evaluation of it, other people are less likely to be defensive when they hear it.
Marshall B. RosenbergWhen we are in contact with our feelings and needs, we humans no longer make good slaves and underlings.
Marshall B. RosenbergIn NVC, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests.
Marshall B. Rosenberg