Most of us grew up speaking a language that encourages us to label, compare, demand, and pronounce judgments rather than to be aware of what we are feeling and needing.

When we are angry, killing people is too superficial.

Focusing on the unmet need (not the judgment) is more likely to get the need met.

As we learn to speak from the heart we are changing the habits of a lifetime.

By maintaining our attention on what's going on within others, we offer them a chance to fully explore and express their interior selves. We would stem this flow if we were to shift attention too quickly either to their request or to our own desire to express ourselves.

Once you have access to key people in an organization, if you go into a meeting with enemy images of those people - then you are not going to connect.

In empathy, you don't speak at all. You speak with the eyes. You speak with your body. If you say any words at all, it's because you are not sure you are with the person. So you may say some words. But the words are not empathy. Empathy is when the other person feels the connection with what's alive in you.