Most of us grew up speaking a language that encourages us to label, compare, demand, and pronounce judgments rather than to be aware of what we are feeling and needing.

How I choose to look at any situation will greatly affect whether I have the power to change it or make matters worse.

Four D's of Disconnection: 1. Diagnosis (judgment, analysis, criticism, comparison); 2. Denial of Responsibility; 3. Demand; 4. 'Deserve' oriented language.

Anger can be a wonderful wake up call to help you understand what you need and what you value.

If the other persons behavior is not in harmony with my own needs, the more I empathize with them and their needs, the more likely I am to get me own needs met.

We are responsible for what we hear other people say and for how we act.

To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.