This language is from the head. It is a way of mentally classifying people into varying shades of good and bad, right and wrong. Ultimately, it provokes defensiveness, resistance, and counterattack. It is a language of demands.

We are never angry because of what others say or do. It is our thinking that makes us angry.

Judgments of others contribute to self-fulfilling prophecies.

Our goal is to create a quality of empathic connection that allows everyone's needs to be met.

Praise and reward create a system of extrinsic motivations for behavior. Children (and adults) end up taking action in order to receive the praise or rewards.

With empathy, I'm fully with them, not full of them — that's sympathy.

It's harder to empathize with those who appear to possess more power, status, or resources.