All violence is the result of people tricking themselves into believing that their pain derives from other people and that consequently those people deserve to be punished.
Marshall B. RosenbergThe intention behind the protective use of force is to prevent injury, never to punish or to cause individuals to suffer, repent or change.
Marshall B. RosenbergNonviolent Communication shows us a way of being very honest, but without any criticism, without any insults, without any put-downs, without any intellectual diagnosis implying wrongness.
Marshall B. RosenbergI recommend allowing others the opportunity to fully express themselves before turning our attention to solutions or requests for relief. When we proceed too quickly to what people might be requesting, we may not convey our genuine interest in their feelings and needs; instead, they may get the impression that we're in a hurry to either be free of them or to fix their problem. Furthermore, an initial message is often like the tip of an iceberg; it may be followed by yet unexpressed, but related - and often more powerful - feelings.
Marshall B. Rosenberg