Empathy is a respectful understanding of what others are experiencing.

What others do may be the stimulus of our feelings, but never the cause.

When we focus on clarifying what is being observed, felt, and needed rather than on diagnosing and judging, we discover the depth of our own compassion.

I'm going to show you a technology today which takes insults and criticisms out of the airwaves. (Marshall puts on giraffe ears) With this technology, it will be impossible for you to hear criticisms, harsh remarks, or insults. All you can hear is what all people are ever saying, "please" and "thank you". What used to sound like criticism, judgment, or blame, you will see, are really tragic, suicidal expressions of "please".

Don't get addicted to your requests. Your objective is needs, not requests. Because then it becomes a demand.

Have you ever been surfing? Imagine you're on your surfboard now, waiting for the big one to come. Get ready to get carried with that energy. Now, here it comes. That's empathy. No words - just being with that energy. When I connect with what's alive in another person, I have feelings similar to when I'm surfing.

When we are depressed, our thinking blocks us from being aware of our needs, and then being able to take action to meet our needs.