Empathy is a respectful understanding of what others are experiencing.

The key to fostering connection in the face of a 'no' is always hearing 'yes' to something else.

To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.

Always listen to what people need rather than what they are thinking about us.

When we judge others we contribute to violence.

I wouldn't expect someone who's been injured to hear my side until they felt that I had fully understood the depth of their pain.

It may be most difficult to empathize with those we are closest to.