Anger, depression, guilt, and shame are the product of the thinking that is at the base of violence on our planet.
Empathize with silence by listening for the feelings and needs behind it.
They have most likely said it because they have an unmet need.
Blaming and punishing others are superficial expressions of anger.
Be very slow to go into looking for solutions.
People heal from their pain when they have an authentic connection with another human being.